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Privacy Policy

We are committed to protecting your privacy. We have adopted the highest standards for secure transactions and privacy of customer information. Our information gathering and dissemination practices are detailed below. Please note that our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We only need information related to name, billing and shipping address and phone numbers. We are not in the business of selling personal information. We do not store your credit card or online bank account information.


We collect "personal" information from you when you provide it to us. For example, if you purchase a product from us, we will collect your name, billing and mailing address, telephone number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you. We use your personal information for internal purposes such as processing and to keep you informed of your order and any new products and promotions.

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the option of opting-out of such services. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect fees owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website. We will not share your profile information with any other organisation to let them use it for marketing purposes.

We may disclose personal information if required to do so by law or in the good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. Selfhelpcentre.org and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect your personal information.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any information that we have collected about you, please unsubscribe.

At selfhelpcentre.org we want to make sure that your online shopping experience is great in terms of range, price and delivery. We have partnered with the best shipping companies in India to ensure that your product reaches you on time and in the best conditions.
Here are the key terms and conditions with regards to our Cancellation Policy

Any order placed on selfhelpcentre.org can be cancelled within 1 hour of placing the order.

Custom order or order that requires additional custom work cannot be cancelled after the order is approved. For more details kindly contact us.

Here are the key terms and conditions with regards to our Shipping Policy:

Delivery Timelines
The delivery timelines for your product would depend on two key parameters - a) the nature of product you've ordered and b) your shipping address.
The delivery timelines with respect to the products are clearly mentioned on the product page so that you are aware about the timelines before you purchase them. In general our products are shipped within the broad range of 1 to 14 working days.

If you need more specific details with regards to delivery timelines, you may call our customer care helpline and we would be more than happy to provide you all necessary information.

Shipping Charges

Shipping charges for your product would depend on 3 key parameters - a) the value of your order b) the nature of the product you've ordered and c) your shipping address.

We have tied up with shipping companies to offer you the best possible rate, which depends on the size and weight of the item and your geographic location. 

Terms & Conditions

Please read the following terms and conditions very carefully as your use of our website is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Shroff Self Help Centre and its affiliates.

a) www.selfhelpcentre.org website ("Website") is an Internet based content and e-commerce portal owned and operated by C.C. Shroff Self Help Centre, an Organization incorporated under the laws of India.
b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. selfhelpcentre.org at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security on our site:
You are responsible for maintaining the confidentiality of your account, selfhelpcentre.org cannot and will not be liable for any loss or damage arising from your failure to comply.

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of selfhelpcentre.org in respect of the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that selfhelpcentre.org is stated as the source and prior written permission of selfhelpcentre.org is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

Intellectual Property Rights:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, selfhelpcentre.org owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to selfhelpcentre.org without obtaining authorization from us.

Links To Third Party Sites:
Selfhelpcentre.org is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Selfhelpcentre.org is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by selfhelpcentre.org or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:
selfhelpcentre.org has endeavoured to ensure that all the information on the Website is correct, but selfhelpcentre.org neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall selfhelpcentre.org be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website or service. Neither shall selfhelpcentre.org be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, selfhelpcentre.org shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Prices for products are described on our website and are incorporated into these terms by reference. All prices are in Indian rupees and applicable GST rates are specified. Prices, products and services may change at our discretion.

a)  selfhelpcentre.org may suspend or terminate your use of the website or any service if it believes, in its sole and absolute discretion that you have breached these terms.
b)  Notwithstanding above, these terms will survive indefinitely unless and until we choose to terminate them.
c)   If you or selfhelpcentre.org terminates your use of the website or any service, selfhelpcentre.org may delete any content or other materials relating to your use of the service and selfhelpcentre.org will have no liability to you or any third party for doing so.
d)  You shall be liable to pay for any service or product that you have already ordered till the time of termination by either party whatsoever.

Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

Interpretation of Number and Genders:
The terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the terms as a whole.

If any provision of the terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these terms shall continue to be in full force and effect.